Effective Date: 7/01/2025

d'Livery respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including when you opt in to receive SMS/text messages regarding deliveries, scheduling, and service updates.

1. Information We Collect

We may collect the following information when you interact with our services:

• Personal Identifiers: Name, phone number, email address, delivery address.

• Communications Data: SMS opt-in status, messages sent and received.

• Location Data: Only when necessary to complete deliveries (e.g., delivery address).

• Device & Usage Data: IP address, browser type, access time, and referring website address

2. How We Use Your Information

We use the information we collect to:

• Provide delivery updates and estimated arrival times

• Respond to service inquiries or issues

• Manage driver communications and scheduling

• Improve our services and customer experience

• Comply with legal obligations

3. SMS/Text Message Consent

When you opt in via our website, QR code, or app form, you are giving explicit consent to receive non-marketing service messages from d'Livery . These messages may include:

• Delivery updates and estimated time of arrival

• Driver or route changes

• Scheduling confirmations

• Service-related notifications

Message and data rates may apply. You can opt out at any time by replying STOP to any message.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data only with:

• Third-party service providers (e.g., SMS platforms, route management tools)

• Drivers and dispatchers involved in fulfilling your delivery

• Legal authorities when required to comply with laws or regulations

All third-party partners are required to maintain the confidentiality and security of your information.

5. Data Retention & Security

We retain your personal data only as long as necessary to fulfill the purposes listed above. We implement reasonable administrative and technical safeguards to protect your information against unauthorized access, loss, or misuse.

6. Your Choices and Rights

• Opt-out: You may opt out of receiving SMS/text messages by replying STOP at any time.

• Access & Update: You may request access to, or correction of, your personal information by contacting us.

• Delete: You may request deletion of your data, subject to legal or contractual obligations.

7. Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

8. Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we will post the updated version with a revised "Effective Date." We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: